A Complaint Cell has been established under the supervision of administration section for addressing public complaints and to redress them accordingly.


Enlisted below are the major functions of EPA complaint section:

  • Maintaining the record of public complaints received by the Office of the Director General, EPA Punjab and taking subsequent actions to find solutions of these issues
  • Timely resolutions of all complaints received at the Pakistan Citizen Portal
  • Processing all grievances of public regarding environment received at the online portal of Chief Minister Punjab Complaint Cell
  • Processing all grievances regarding environment received at the online petition cell of the Chief Secretary, Punjab